Product Delivery & Returns
Standard UK delivery (for all items excluding fresh flowers)
Regular package - £4.95 (approx. 3 - 5 days)
Heavy goods - £7.95 (approx. 3 - 5 days)
Delivery times are not guaranteed, this is an indication only.
COLLECTION FROM THE SHOP
A collection of the order from the shop is possible. Please phone 0208 693 6088 to order the item and arrange collection. We would prefer 24 hrs notice
Delivery instructions are given at your own risk. If you give instructions for a parcel to be left with a neighbour or specific place unfortunately The Fresh Flower Company can not take responsibility for lost or stolen parcels if a parcel is delivered and something goes wrong.
RETURNS & REFUNDS
We are happy to refund or issue a credit note for items returned in perfect condition within 21 days from receipt.
We aim to process all refunds within 10 working days from receipt. However during busy times, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.
CHRISTMAS GIFTS / RETURNS
We offer extended returns policy for Christmas gifts and goods can be returned until 15th Janurary 2017 for a refund.