Flower Delivery & Refund Policy
Order by 11.00 am for same-day delivery to local postcodes – available Tuesday to Saturday. The Fresh Flower Company will hand deliver to local postcodes.
Deliveries to all other London Postcodes and the UK mainland are sent overnight by our trusted courier to arrive Wednesday-Friday inclusive. Orders must be placed by midday on the day before delivery. Please note our couriers do not deliver on weekends..
Post Codes for Same Day Delivery
SE20 ANERLEY
SW11 BATTERSEA
SW2 BRIXTON
SE4 BROCKLEY
SE5 CAMBERWELL
SE15 PECKHAM & NUNHEAD
SW4 CLAPHAM
SE8 DEPTFORD
SE21 DULWICH
SE22 EAST DULWICH
SE23 FOREST HILL
SE24 HERNE HILL
SE14 NEW CROSS
SE19 NORWOOD
SE26 SYDENHAM
SE27 WEST NORWOOD
* The cost of delivery is included in the price shown when ordering your flowers. As a guide to you we have shown the deductions below.
Delivery charges
SE22, 5, 15, 20, 21, 23, 24, 25 £5.00
All other London postcodes and Mainland UK £10.00
Presentation
All our bouquets are made with the best of the day’s seasonal flowers, hand-tied and presented in our unique gift bags. We use minimal packaging and our twine, cellulose, gift bag and craft paper wrapping are all compostable.
Flowers are delivered in water holding gel to keep them as fresh as possible. To insure the longevity or your flowers, please follow the instructions on the bag.
A handwritten card may also be included.
Because we only use the freshest flowers, appropriate substitutions may be made when flowers shown are out of season or are unavailable.
Order confirmation
The Fresh Flower Company will confirm your order by email once it has been placed. The order confirmation will include an order reference number. Please keep this safe in case you need to contact us with a query.
Delivery postcodes and exclusions
The Fresh Flower Company can deliver to most UK postcodes. However, there are some parts of the Highlands and Islands that we cannot deliver to, as it can take two days to reach by van.
We are unable to deliver to:
AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39, PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40, PH30-32, PH34-41,PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3
Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles.
What will happen if the recipient is not home to receive the flowers?
We send our goods out by courier on a ‘signature optional delivery’. This means that if nobody is at home to receive the flowers, they may be left on the property (for example, in a porch or on a step), or with a neighbour.
If there is a better place to leave the flowers on the property please specify this when prompted to do so in the checkout area of our site. If you do not wish flowers to be left if no one is home, then please write this in the comments box in the checkout area. In this case, the flowers will be taken back to the delivery depot and the recipient will be left a card asking them to call to arrange redelivery.
All products will be at your risk from the time of delivery.
If a delivery is delayed by a third party, by fire, flood or mechanical breakdown the Fresh Flower Company cannot accept liability.
If orders are wrongly delivered because the incorrect information has been supplied, for example, the postcode or house name, then the Fresh Flower Company cannot accept liability.
Cancellation
For cancellations of fresh flowers, the Fresh Flower Company requires two working days’ notice before the delivery date. For cancellations of non-perishable items, one working day’s notice is required.
To cancel an order, please phone our shop on 020 8693 6088.
Amending your order
To amend your order, please contact us 24 hours ahead of the delivery date by phoning our shop on 020 8693 6088 or emailing us using the form on our contacts page.
Refunds policy
Fresh Flower Company bouquets are guaranteed for five days from delivery provided that the care instructions are followed.
The Fresh Flower Company endeavours to dispatch all flowers in perfect condition. It is unlikely that your flowers will be damaged in transit, but if they are, please keep them and contact the Fresh Flower Company within 24 hours of receiving them. The Fresh Flower Company cannot be liable for claims reported after 24 hours of receipt.
Where possible the Fresh Flower Company will replace damaged flowers. However if this is not possible a full refund will be offered to the purchaser.