Flower Delivery & Refund Policy
SE15 PECKHAM & NUNHEAD
SE22 EAST DULWICH
SE23 FOREST HILL
SE24 HERNE HILL
SE14 NEW CROSS
SE27 WEST NORWOOD
* The cost of delivery is included in the price shown when ordering your flowers. As a guide to you we have shown the deductions below.
SE22, 5, 15, 20, 21, 23, 24, 25 £5.00
All other London postcodes and Mainland UK £10.00
All our bouquets are made with the best of the day’s seasonal flowers, hand-tied and presented in our unique gift bags. We use minimal packaging and our twine, cellulose, gift bag and craft paper wrapping are all compostable.
Flowers are delivered in water holding gel to keep them as fresh as possible. To insure the longevity or your flowers, please follow the instructions on the bag.
A handwritten card may also be included.
Because we only use the freshest flowers, appropriate substitutions may be made when flowers shown are out of season or are unavailable.
The Fresh Flower Company will confirm your order by email once it has been placed. The order confirmation will include an order reference number. Please keep this safe in case you need to contact us with a query.
Delivery postcodes and exclusions
The Fresh Flower Company can deliver to most UK postcodes. However, there are some parts of the Highlands and Islands that we cannot deliver to, as it can take two days to reach by van.
We are unable to deliver to:
AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39, PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40, PH30-32, PH34-41,PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3
Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles.
What will happen if the recipient is not home to receive the flowers?
We send our goods out by courier on a ‘signature optional delivery’. This means that if nobody is at home to receive the flowers, they may be left on the property (for example, in a porch or on a step), or with a neighbour.
If there is a better place to leave the flowers on the property please specify this when prompted to do so in the checkout area of our site. If you do not wish flowers to be left if no one is home, then please write this in the comments box in the checkout area. In this case, the flowers will be taken back to the delivery depot and the recipient will be left a card asking them to call to arrange redelivery.
All products will be at your risk from the time of delivery.
If a delivery is delayed by a third party, by fire, flood or mechanical breakdown the Fresh Flower Company cannot accept liability.
If orders are wrongly delivered because the incorrect information has been supplied, for example, the postcode or house name, then the Fresh Flower Company cannot accept liability.
For cancellations of fresh flowers, the Fresh Flower Company requires two working days’ notice before the delivery date. For cancellations of non-perishable items, one working day’s notice is required.
To cancel an order, please phone our shop on 020 8693 6088.
Amending your order
To amend your order, please contact us 24 hours ahead of the delivery date by phoning our shop on 020 8693 6088 or emailing us using the form on our contacts page.
Fresh Flower Company bouquets are guaranteed for five days from delivery provided that the care instructions are followed.
The Fresh Flower Company endeavours to dispatch all flowers in perfect condition. It is unlikely that your flowers will be damaged in transit, but if they are, please keep them and contact the Fresh Flower Company within 24 hours of receiving them. The Fresh Flower Company cannot be liable for claims reported after 24 hours of receipt.
Where possible the Fresh Flower Company will replace damaged flowers. However if this is not possible a full refund will be offered to the purchaser.