Privacy policy

The Fresh Flower Company is committed to protecting and respecting your privacy. This page sets out how we may process and store any data that we collect from you during your visit to our website.

We may collect and process information from you when you use our site to:

register for our newsletter
order and purchase products and services
contact us via our email form
enter a competition
take advantage of a promotion
report a problem with the website
take part in any surveys that we conduct for research.

Information collected can include:

personal information
details of transactions carried out on our website
details of your visits to our website, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

IP addresses and cookies

The Fresh Flower Company may collect information about your computer – including where available your IP address, operating system and browser type – for system administration. This is statistical data about users' browsing actions and patterns, and does not identify any individual.

The Fresh Flower Company may also obtain information about the way customers use the internet by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They will help the Fresh Flower Company to:

improve its site and deliver a better service
estimate audience size and usage pattern
store information about customer preferences, and so allow us to customise our site according to customers’ interests
speed up customers’ searches.
recognise customers when they return to the Fresh Flower Company site.

Customers can refuse to accept cookies by activating the appropriate setting on their browsers. However, if you select this setting you not be able to access all of the Fresh Flower Company site. The Fresh Flower Company system will issue cookies when you log on to our site, unless you adjust your browser setting to refuse cookies.

Where we store your data

All the information you provide to us is stored on our secure servers. All the information you provide to us is stored on our secure servers. Where the Fresh Flower Company has provided you with – or you have chosen – a user ID, password or other security measures this information must be treated as confidential and you may not disclose it to any third party.

By submitting your personal data, you agree to let the Fresh Flower Company transfer, store and process it. We will take all reasonable steps to ensure your data is treated securely and in accordance with this privacy policy.

However, the transmission of information on the internet is not entirely secure. The Fresh Flower Company will do its best to protect customers’ personal data, but cannot guarantee the security of data transmitted to our site. Any transmission is at customers’ own risk. The Fresh Flower Company uses strict procedures and security features to try to prevent unauthorised access to the website.

Use of the information

The Fresh Flower Company never shares the personal information of its customers with third parties for marketing purposes. Any promotional emails that we send you will allow you to unsubscribe to further emails.

The information we hold about you is used to:

ensure the content on our website is presented well
provide customers with information, products or services that they request
provide customers with information, products or services that the Fresh Flower Company believes may be of interest to them, where they have consented to be contacted for such purposes
carry out obligations that arise from any contracts between the Fresh Flower Company and its customers
allow customers to participate in interactive features of the Fresh Flower Company’s service, when they choose to
notify customers about changes to Fresh Flower Company services.

The Fresh Flower Company may contact customers by email with information about goods and services.

Customers who do not want the Fresh Flower Company to use their data in this way should tick the relevant box on the registration form.

Disclosure of information

The Fresh Flower Company may disclose your personal information to any member of its group as defined in section 736 of the UK Companies Act 1985.

The Fresh Flower Company would disclose personal information if:

it and all of its assets were acquired by a third party – in this instance the personal data that it holds about its customers would be one of the transferred assets
it was under a duty to disclose or share personal data to comply with any legal obligation, or to enforce or apply its terms and conditions and other agreements
disclosing such information were necessary to protect the rights, property, or safety of the Fresh Flower Company, its staff, customers or others.

The circumstances listed above include where and when it may be necessary to exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Customers’ rights

Customers may request the Fresh Flower Company not to process their personal data for marketing purposes. They may do this by:

using the email form
ticking the appropriate box when registering for the Fresh Flower Company newsletter
emailing the Fresh Flower Company at studio@freshflower.co.uk.

Our site contains links to the websites of other companies and organisations. These websites have their own privacy policies. The Fresh Flower Company does not accept any responsibility or liability for these policies.

Changes to our privacy policy

If the Fresh Flower Company makes any changes to its privacy policy in the future, such changes will be posted on this page. Where appropriate, the Fresh Flower Company will notify customers by email.

Contact us

The Fresh Flower Company has hopes that customers have a positive experience of its website. We have taken great care to ensure that your privacy is always respected. Your questions, comments or requests regarding this privacy policy are welcome.

Or write to us at:

The Fresh Flower Company 39a North Cross Road East Dulwich London SE22 9ET